Legal Policy

Dispute Resolution

Dispute Resolution at Sundance Ltd.

At Sundance Ltd., we believe in resolving disputes through a structured yet flexible approach, aligning with best practices and the unique nature of each dispute:

  • Online Dispute Resolution (ODR): For disputes arising from online transactions or those that can be effectively managed online, we may offer ODR. This is a flexible, cost-effective method which uses ADR principles and can involve AI-driven processes for efficiency.
  • Consensual Resolution: Initially, disputes are encouraged to be resolved through direct communication and negotiation between the parties, aiming for a mutually agreed solution.
  • Mediation: If direct resolution is not achieved, mediation is the next step. This involves a neutral third party facilitating discussions between the parties to aid in reaching a consensual agreement. The mediator does not make decisions but helps guide the parties to a mutually satisfactory resolution.
  • Arbitration: Should mediation not lead to a resolution, arbitration may be considered. This process involves an independent arbitrator who listens to both sides and makes a binding decision. Arbitration is particularly suitable for disputes requiring a determinative outcome based on legal rights or entitlements.
  • Referral to the Disputes Tribunal: For certain disputes, especially those within the Tribunal’s jurisdiction and financial limits, this provides a simpler and more cost-effective alternative to court proceedings.
  • Court System: For larger sums, and as a last resort, unresolved disputes may be escalated to the formal judicial system. Court proceedings are considered after all other methods have been explored, keeping in mind the time, cost, and potential impact on relationships.

We strive for a dispute resolution process that is accessible, fair, efficient, and appropriate to the nature of each dispute. Our goal is to maintain positive relationships with all parties while ensuring a fair outcome.

Legal Policy

AI Disclosure Statement

Please be aware

Please be aware that artificial intelligence exists and may be in use in any part of your life, including this website. I am personally a real person who lives in New Zealand, has a real family, and I eat real food from our local grocery store and veg stall. Not all “people” you interact with our real, some of them are artificial intelligence, this website is no exception. Not all “artificial intelligence” you interact with is only electronic, I being a real person might use artificial intelligence to stylize my profile picture, thus gaining a little bit of anonymity and fun. Just like in social media when you have an Emoji or a Bit-Moji or a profile pic that’s animated. Myself and other web developers, company directors, associated contractors, and market partners may use artificial intelligence to save time, streamline, and just generally make their words sound better just like everyone else who uses a tool like “Grammarly.”

This is not cheating

This is not cheating, this is the way the world is turning, and we at Sundance Limited Computers are on the cutting edge of technology. With that being said, this website has been produced in the spirit of making the most elegant and minimalist infrastructure possible to get you directly connected with a real person to understand your pain and actually help solve your issue. Here is the link to our offering for “Tech Support Now” from our PC Fix category, CLICK HERE for live support. If your need is more of a Create than a Repair, you can CLICK HERE for some professional consulting from our IT Help category. As per a real world example, I wrote the message above personally without the use of any artificial intelligence and I did use AI to help me craft the message below.

  1. Introduction to AI Usage
  2. Nature and Purpose of the AI
  3. Interaction Guidelines
  4. Data Handling and Privacy
  5. Limitations and Disclaimer
  6. Contact Information for Queries
  7. Updates and Changes to the AI System

1. Introduction to AI Usage

At Sundance Computers, our commitment to technological innovation extends to the diverse application of AI throughout our website. This technology is used not only for enhancing user interactions but also in various creative and operational aspects, helping us to serve you better and more efficiently.

2. Nature and Purpose of the AI

At Sundance Computers, our use of artificial intelligence is dynamic and multifaceted, enhancing processes ranging from content creation and optimization to creative personalization. In our commitment to transparency, it’s vital to understand that these AI systems are sophisticated tools, not real humans. We are dedicated to avoiding any misrepresentation of AI as living individuals, thereby upholding ethical standards and preventing any possible confusion.

Interaction with our AI may take various forms. At times, you might be interacting with a chatbot designed to mirror the writing style and personality traits of a specific team member, enhancing our efficiency in serving more customers. In certain scenarios, a live representative may temporarily assume the identity of another team member who is unavailable, ensuring continuity in service. This flexibility extends to situations where an AI chatbot is developed to fulfill a specific role within our company, either temporarily or on a more permanent basis, while human oversight and participation in these roles may vary. For instance, the consistency in our accounting services is maintained by AI technology, although the actual human personnel handling these tasks can change.

3. Interaction Guidelines

To make the most of your interaction with our AI, we recommend being clear and specific in your queries. The AI is programmed to understand and respond to a wide range of questions, but there may be instances where it might not fully grasp complex or nuanced requests. In such cases, we encourage you to contact our human support team for assistance.

4. Data Handling and Privacy

We take your privacy seriously at Sundance Computers. The data collected during your interactions with our AI is used solely to improve your experience and is protected with the utmost care. We adhere strictly to privacy laws and regulations, ensuring that your personal information is handled responsibly and securely.

5. Limitations and Disclaimer

While our AI strives to provide accurate and helpful information, it’s important to remember that it has its limitations and might not always be correct. The guidance offered by the AI should not be considered as professional advice. For specific concerns or detailed inquiries, consulting with a qualified professional is recommended.

6. Contact Information for Queries

If you need further assistance or have specific questions that our AI cannot answer, our dedicated human support team is here to help. You can reach out to us via or at 0800 77 9888, where our representatives are available to provide personalized support.

7. Updates and Changes to the AI System

At Sundance Computers, we are committed to the ongoing enhancement of our AI systems to ensure an optimal user experience. We thoughtfully implement updates, and significant changes to our AI may occur, either through our own initiatives or in collaboration with our partners. While we endeavor to keep you informed, please be aware that some updates or modifications might be made without prior notice. This approach allows us to swiftly integrate advancements and improvements, ensuring that our AI services remain at the forefront of technology and efficiency.

Sources and Further Information

To ensure the validity and reliability of this information, here are three sources that can be used as references:

  1. AI Ethics Guidelines: AI Now Institute – A research center that studies the social implications of artificial intelligence.
  2. Data Protection and Privacy Laws: Office of the Privacy Commissioner, New Zealand – Provides guidance on privacy laws in New Zealand.
  3. Guidelines on Effective AI Communication: Harvard Business Review – Offers insights into effective communication strategies with AI.

For further reading and detailed information, you may find these resources helpful:

Legal Policy

Nexus Tax

Nexus Tax is when an internet sale is between two entities in different states or where delivery is in a different state than the home location of the selling entity.

Here is the explanation and WooCommerce solutions

This link

These are the people who are on top of this, but Stripe is poised to solve this pain point soon and push these people out of the major market share position.

This link

New Zealand has a good explanation of Tax Nexus on this page

Legal Policy

Terms & Conditions

Sundance Ltd Computers – Terms & Conditions
Last updated: March 26th, 2024

1. Scope of Terms
These Terms and Conditions (“Terms”) govern all interactions and transactions with Sundance Ltd (“us”, “we”, or “our”), including but not limited to the use of our website (“the Service”), purchases of products, and services rendered by us or our subcontractors.

2. Acceptance of Terms and Requesting Exemptions
By interacting with Sundance Ltd Computers in any manner, you agree to be bound by these Terms. We understand that certain situations may require flexibility. If you find a specific section or sentence in these Terms that you believe is not applicable or poses a concern for your particular circumstances, we encourage you to immediately cease using our services and contact us for a possible exemption. Exemption requests can be submitted through the ‘Contact Us’ page on our website. Each request will be considered on a case-by-case basis, and we will endeavor to work with you to find a mutually agreeable solution.

3. Purchase and Payment Terms

  • Invoice and Payment Due: Payment for products or services provided by Sundance Ltd Computers is due upon receipt of the invoice.
  • Late Payment Fees: Accounts not settled by the 20th of the month following the invoice date, or within 7 days of any prearranged payment schedule, will incur a late fee of 10% of the outstanding balance. For accounts that remain unpaid beyond these time frames, an additional 10% late fee will be compounded on the remaining balance for each subsequent month or agreed payment period until the account is fully settled.
  • Retention of Title (Romalpa Clause): Ownership of goods shall remain with Sundance Ltd Computers until full payment for the goods has been received. This retention of title applies to all goods supplied, notwithstanding their incorporation into other products or their alteration by any process.
  • Restrictions on Goods: Goods supplied by Sundance Ltd Computers must not be on-sold or transferred to a third party until full payment is made.
  • Use of Equipment: Equipment supplied must be used in accordance with the manufacturer’s intended purpose and guidelines. The equipment should not incur damage beyond normal wear and tear until full payment has been made. Any misuse or damage beyond normal wear and tear may result in additional charges or legal action.
  • 3.5 “Shipping, Availability, and Cost Flexibility”
  • In today’s unpredictable market, both products and services might face availability issues or unexpected cost increases. Here’s how we handle these challenges:
  •   Immediate Communication: If we can’t fulfill an order due to availability or cost changes, we’ll inform you promptly to discuss next steps.
  •   Flexible Solutions: We’ll explore alternatives, including different products or adjustments. If these don’t work for you…
  •   Hassle-Free Refunds: We offer full refunds for affected orders. Your satisfaction remains our top priority.
  •   Open Dialogue: For any concerns or questions, please reach out. We’re committed to finding solutions together.
  • We navigate these uncertain times with a commitment to transparency, fairness, and your satisfaction at the heart of our approach.

4. Equipment Recovery in Cases of Extended Non-Payment
Overdue accounts (60 days) may be subject to collections and legal action. We reserve the right to investigate suspected wrongdoing. Confirmed misconduct in court may result in claims for damages and court costs. In the unfortunate event that an account involving equipment remains unpaid for over 90 days, you agree to cooperate in the recovery of the equipment. This may include allowing the use of law enforcement, where appropriate with consideration to current legal standards, to accompany our representative to your business or personal residence for the purpose of identifying and recovering the said equipment. Furthermore, you agree to bear any reasonable costs incurred for such law enforcement services. We sincerely hope that this clause never needs to be enacted. We value our relationships with our customers and understand the mutual importance of trust and cooperation. Please understand that pursuing recovery through law enforcement is a last resort for us. The additional time, effort, and expense involved significantly outweigh any potential profit from the sale. Our preference is always to resolve payment issues amicably and without such measures, and we kindly request your cooperation to ensure that such a situation does not arise.

5. Dispute Resolution Process
For detailed information on our dispute resolution process, including steps like mediation, arbitration, and referrals to the Disputes Tribunal, please refer to our Dispute Resolution Process page. This comprehensive guide outlines our approach to resolving disputes in a fair and efficient manner.

6. Intellectual Property The content, features, functionality, and business practices of the Sundance Ltd. Service, including but not limited to our website’s text, graphics, logos, images, as well as our unique business procedures and management structure, are the exclusive property of Sundance Ltd., protected by copyright, trademark, and other intellectual property laws. All rights reserved.

7. Third-Party Links Our Service may contain links to third-party websites or services that are not owned or controlled by Sundance Ltd. These links are provided for your convenience and information.

8. Limitation of Liability and On-Site Services At Sundance Ltd., while we strive to provide the highest quality in all our services and products, there are certain limitations to our liability:

  • General Services and Website Use: We are not liable for any damages or loss of income incurred through the use of any of our services, including the use of our website.
  • Equipment Sales: Our liability for any equipment sold is limited to the cost of the equipment itself.
  • On-Site Services: We are not liable for damages incurred during on-site services performed by us or our subcontractors.
  • Client Insurance: Clients are recommended to maintain their own insurance policies.

9. Disclaimer At Sundance Ltd., we understand the importance of reliability and quality in the products we offer. While our Service is provided without warranties of any kind, either express or implied, it is important to note that some of the products available through our Service may come with manufacturer warranties. These warranties are separate from, and in addition to, any statutory rights under consumer and business law in New Zealand.

10. Governing Law
These Terms, and any disputes arising out of or related to our Service or products, are governed by the laws of New Zealand. In addition to these Terms, Sundance Ltd. adheres to the Consumer Guarantees Act (CGA) which sets out quality guarantees for products and services. This includes ensuring products are of acceptable quality, fit for purpose, match the description and samples given, and services are carried out with reasonable skill and care, fit for the agreed purpose, at a reasonable cost, and completed within a reasonable timeframe. While Sundance Ltd. provides products and services “as is” and without warranties of any kind, express or implied, we acknowledge that some products may come with manufacturer warranties. These warranties exist in addition to the statutory rights under the CGA. If we do not meet these guarantees, customers are entitled to remedies, including repair, compensation, or refund, depending on whether the issue is minor or serious. It should be noted that the CGA may not apply in transactions where both parties are in business, and there is an agreement to contract out of the CGA’s requirements. Such an agreement must be in writing and fair and reasonable to both parties. In case of a dispute that cannot be resolved through our Disputes Resolution page, customers may take the matter to the Disputes Tribunal or District Court.

11. Severability
Invalid or unenforceable provisions do not affect the remaining Terms.

12. Covid19 clause
When unforeseen things like Covid19 happen in the future, we may need to reserve the right to default on any contracts made impossible by these unforeseen circumstances without negative legal recourse.

13. Changes to Terms
We reserve the right to update these Terms at any time. To avoid inundating you with notifications, we may not always provide direct notice of such changes. We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our Service after any changes signifies your acceptance of these changes.

14. Contact Us
For inquiries, contact Sundance Ltd.
Call 0800 77 9888
Text 0275 77 9888
Webform on the Contact Us page

Legal Policy

Contact Us

Sundance ltd can be contacted in a number of ways.

Email us
Free Phone us 0800 77-9888
Phone or Text 0275 77-9888
Create a log-in and comment below.
Send Snail Mail through the Post to:
Sundance ltd
24A Green Street
Tahunanui, Nelson 7011
New Zealand

Legal Policy

$ NZD vs $ USD

This website is priced in New Zealand Dollars and is meant to be an NZ Business Transaction with NZ Individuals and Businesses with Billing and Shipping addresses within New Zealand.

If you want to make purchases in United States Dollars and have a billing and shipping address within the United States of America, please see our American Website

Some of our payment partners may accept currencies other than NZ Dollars, but this is not our primary intent, and you may incur currency conversion charges.

Legal Policy


This is the Impressum page for Sundance Computers a Sundance ltd (NZ) dba
This page is intended to be in compliance with as many requirements as possible. If you feel we are not in compliance in some way please do not hesitate to Contact us or Comment below. This page uses both and

Sundance Computers (US) is part of an international co-operation of Sundance ltd a New Zealand registered Limited Company researchable here:
and Squaredad, llc is a Delaware, USA registered Limited Liability Company researchable here:

Both Sundance ltd (NZ) and Squaredad (DE, US) are wholly owned by Scott Sundance Gruher who is a natural-born citizen of the United States of America and a permanent resident of New Zealand.

Legal Policy

Refund and Returns Policy

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Legal Policy Partner Info

Partner Terms

This is a collection of Terms and Conditions from our Partners

The terms and conditions for a contract with Sundance Computers are similar for Customers, Affiliates, Wholesalers, and Vendors; Please don’t do anything illegal or abusive on purpose, previous contracts are no guarantee of future contract offerings, and we reserve the rights to refuse service. Further details available upon request to

Our standard agreements include the agreements of the manufacturers and suppliers agreements.

We do our best to adhere to all fair and reasonable standards and have used the following links as guides.

Legal Policy


This page contains all the credit due to all the people who contributed to this page.


Image by OpenClipart-Vectors from Pixabay
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Music by Timmoor from Pixabay
Music by JuliusH from Pixabay under Creative Commons
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Image by Sammy-Sander from Pixabay
Images from the Manufacturer Targus
Images from the Supplier Dove Electronics ltd
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Safe SVG By Daryll Doyle Enable SVG uploads and sanitize them to stop XML/SVG vulnerabilities in your WordPress website


Our compliance guidelines come from reputable suppliers and government agencies. If you feel we are not complying with relevant codes please let us know by sending email to Below is a list of the companies and agencies we are involved with.

Legal Policy

Complaints Process

Please be assured that we take your concerns seriously and endeavour to provide timely resolutions to all fair and reasonable requests.

Firstly, if you have a complaint, comment, or compliment feel free to fill out one of our many reply forms scattered throughout our website and marked as “Leave a Reply” or do so on our Contact us page.

Secondly, if your concern has not been addressed to your satisfaction, we are happy to engage in mediation with you. Feel free to choose a mediation service of your liking and give them our contact details, but only after allowing a reasonable time for us to adequately address your concern.

Thirdly, the Ombudsman is available in extreme cases where private mediation does not prove fruitful. Please be advised that the decision of the Ombudsman is final.

It is our sincere desire to avoid litigation. We spend numerous hours reviewing legal recommendations and guidelines, retain legal council, and subscribe to governmental mailing lists for timely updates in order to avoid misconduct. Please use legal action as a last resort only with the understanding that in court, only the lawyers win.

Please feel free to review our Legal page, Contact us, or Comment below.

Legal Policy

FAQ – Frequently Asked Question

Here are some of our most frequently asked questions. Please feel free to add new questions in the comments below.

Q: Why not Auckland for your headquarters?
A: Living in vacation land is our lifestyle.

Q: How long will shipping take?
A: Most of our suppliers deliver by the next business day if ordered before 3pm. Some pricey and special order items may take up to an extra two business days.

Q: Who am I purchasing from, Sundance ltd, or the supplier?
A: You are always purchasing from Sundance ltd unless we are providing unbiased sales advice, then we are assisting you to purchase directly from the source.

Q: How can I become part of the Sundance ltd team?
A: We have many partnership opportunities available from commissioned sales affiliate to franchise location owner and everything in between. Send us a resume and list of your desired area of employment.

Legal Policy

Nexus by State

In the United States of America today there exists a Wild West of eCommerce taxation whereas any state, county, city, or region can declare a tax on eCommerce transactions in such a plethora of ways as to make one’s head spin. As a result, an industry has quickly grown up to directly monitor the ever-growing eCommerce tax laws, regulations, and levies concerning transaction within the USA.

Legal Policy

Trade Mark

For trademark info, please contact

Legal Policy

about us

This is the information about us.

Sundance Computers (US) is part of an international co-operation of

Sundance ltd a New Zealand registered Limited Company

Squaredad, llc is a Delaware, USA registered Limited Liability Company

Legal Policy

Paid advertising and Sponsored Content including Affiliate offers

Paid advertising and Sponsored Content including Affiliate offers

We at times do have affiliate offers.

Legal Policy

Vendors, Suppliers, and Subcontractors

Vendors, Suppliers, and Subcontractors
We do not have employees. We do have vendors, suppliers, and subcontractors.

Legal Policy

European Taxes

European Taxes
We do not sell to locations within Europe.

Legal Policy

American Taxes

American Taxes
We do not sell to locations within the United States, for that please see

Legal Policy

New Zealand Taxes

New Zealand Taxes
We are not yet GST registered because we are still well below the threshold.

Legal Policy

Freedom of information

Freedom of information

Legal Policy

Cookies and Tracking

Cookies and Tracking

Legal Policy

Opt-Out Unsubscribe

Opt-Out Unsubscribe

Legal Policy

Childrens Protection

Childrens Protection

Legal Policy

Privacy Policy

Privacy Policy for Sundance Ltd.

1. Introduction Welcome to Sundance Ltd.’s Privacy Policy. We are committed to respecting your privacy and protecting your personal information. This policy outlines our practices regarding the collection, use, and safeguarding of your data when you use our website and services.

2. Information Collection and Use We collect personal information to provide and improve our services. This may include your name, email address, phone number, and other relevant details. We use this information for customer service, to provide updates, and to improve our offerings.

3. Log Data and Cookies Our website collects log data, such as your computer’s IP address, browser version, pages visited, time and date of your visit, and other statistics. This data helps us analyze trends and improve user experience. We also use cookies to remember your preferences and various settings, enhancing your interaction with our site.

4. Service Providers We engage third-party companies and individuals to facilitate our services (“Service Providers”), perform service-related tasks, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Security The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Links to Other Sites Our service may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal data from a child under 18 without parental consent, we will take steps to remove that information from our servers as quickly as possible.

8. Compliance with Laws We will disclose your personal information where required by law or if we believe that such action is necessary to comply with legal processes, respond to requests from public authorities, or protect our rights, privacy, safety, or property, and/or that of our clients or the public.

9. Policy Changes Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without providing explicit, informed consent. Any changes will be posted on this page with an updated revision date.

10. User Rights You have the right to access, update, or delete the information we hold about you. You can accomplish this by contacting us directly. Depending on where you reside, you may have additional rights regarding your personal data, such as the right to object to or restrict certain processing activities.

11. Contact Information If you have any questions or concerns about our Privacy Policy, please use our Contact Us page.