When onsite evaluating makes you unseal new equipment such as testing our fresh power supply on a desktop that won’t boot, unseal new parts in front of the customer. Providing dead parts back to the customer in the box the replacement part came in can be critical for a number of reasons.
The customer may need to save the box if a warranty claim is to be made on the new equipment we have provided.
The customer may need the old dead equipment to provide for warranty replacement or insurance reimbursement.
The client likes to have a physical box to represent the money sold.
The dead part can be a talking point or kids toy for teens to tinker with.
If we keep it, we have to pay to throw it away.
If we keep it we may be tempted to waste time second guessing if the item was indeed useless with additional unpaid troubleshooting.
If we have to keep it, be may need to dis-assemble it into parts and even then, those parts may fault on us in the field or shop and trigger even more unpaid troubleshooting.
If we keep it we will probably have to pay to throw it away.
